Dental offices, medical and physio clinics, chiropractors and med spas lose the most time on the same few jobs: confirmation calls, unfilled cancellations, recall lists and the same questions on repeat. We take those off the front desk with AI that works alongside your practice software and leaves every clinical decision with your team.
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Most start here · Scheduling & Reminders
Scheduling & Reminders Running
Gaps get refilled
A booking is made or coming up
From a call, a text, WhatsApp, your website or the front desk.
The assistant confirms and reminds
Two-way messages at the times you choose, such as 48 hours and 3 hours before.
Your calendar stays current
Confirmations, moves and cancellations sync to your calendar or practice software.
Gaps get refilled
A freed slot goes to your waitlist. The first person to say yes gets it.
A scripted walk-through of a typical clinics conversation — press play.
Two-way reminder and waitlist refill
Reminder due · Wed, Oct 14 · 2:00 pm with Dana · patient prefers text · no treatment details in messages
Hi Sam, it’s Birchwood Dental’s AI assistant. You’re booked Wed, Oct 14 at 2:00 pm with Dana. Reply YES to confirm or ask for a new time. Reply STOP to opt out.
YES
Hi, Sam again. Something came up at work on Wednesday. Could I move to later in the week?
No problem. Dana has Thursday at 4:30 pm, or Friday at 8:00 am or 11:30 am. Which suits you?
Friday at 8, please.
Done. You’re now Friday, Oct 16 at 8:00 am with Dana, and Wednesday is released. You’ll get a reminder on Thursday morning.
Moved in 1 min 05 s; the freed slot was refilled from the waitlist 4 min later.
Set this up for my businessWithout: Eleven voicemails from overnight. The front desk returns calls before the first patient walks in.
With Sadaat: Overnight calls were answered. Routine bookings are already in the schedule; the rest wait as short summaries.
Without: A 10:00 hygiene patient cancels by voicemail. The chair sits empty.
With Sadaat: The opening goes to the waitlist by text. The first patient to reply YES gets it, and the schedule updates.
Without: A new patient emails to ask whether you direct-bill their insurance. It waits until someone has a minute.
With Sadaat: The website assistant answers from your billing policy, sends the intake form and books a new-patient visit.
Without: Lunch goes to phoning tomorrow’s patients to confirm, and to the recall list nobody finished last week.
With Sadaat: Tomorrow’s patients confirm by text. Patients due for recall get real openings, and their replies are booked.
Without: A caller asks whether swelling after an extraction is normal while two patients wait at the counter.
With Sadaat: The assistant doesn’t advise. It flags the call as clinical and transfers it to a clinician, or takes an urgent message.
Without: Patients leave happy, and nobody remembers to ask for a review.
With Sadaat: Every patient gets the same review request after checkout, with no health details. Reply drafts wait for your approval.
Works with the software you already run
Connected through official APIs where they exist; your tools stay the source of truth. Names and logos are trademarks of their owners.
The assistant introduces itself as an AI and offers a person at any point. It books, confirms and answers questions about hours, billing and policies, but never gives clinical advice. Symptoms, medication and aftercare questions go to staff, and urgent calls are transferred live.
In Ontario your clinic stays the health information custodian under PHIPA, and we act as your agent under a written agreement. Elsewhere in Canada we design around PIPEDA and provincial health privacy laws; for US practices we use vendors that sign a HIPAA business associate agreement. Each workflow keeps only the data it needs.
Appointment confirmations are transactional. Recall and promotional messages go only to patients who agreed, with sender ID and one-reply opt-out, in line with CASL in Canada and TCPA rules in the US. Messages show the time, place and provider, never the treatment.
Google requires the clinic’s explicit approval before anyone replies on its behalf, so every draft waits for you. Replies never confirm someone is a patient, and we don’t turn reviews into testimonials where your college’s advertising rules restrict them.
Two people on the front desk, about 450 appointments a month and 40 calls a day. They start with reminders and the waitlist, overflow and after-hours calls, and the website assistant.
About 7–8 hours a week back for the front desk (estimate)
Estimates use typical volumes and include a 20% allowance for overlap and ramp-up. Your audit measures the real numbers.
Most clinics don’t have a demand problem. They have a front desk doing four jobs at once: checking in patients, answering the phone, confirming tomorrow’s list and chasing the cancellation that just came in. Something gives, and it’s usually the phone or the recall list.
A hygiene slot that opens at 9 am rarely fills itself by 3 pm, and a recall that slips by a few months can become a patient who stops coming. The fixes aren’t complicated. They just need someone with time for them, every day.
We usually start with reminders and the waitlist, because that’s where empty chairs come from. Patients get a two-way text they can answer in seconds: confirm, or ask for another time in plain words. When someone cancels, the opening goes to patients who asked for an earlier visit, and the first to accept gets it.
Next comes the phone. Overflow, lunch-hour and after-hours calls are answered, booked into real openings and summarized for the front desk. A website assistant answers the questions your team hears daily, such as direct billing, parking, new-patient forms and what a consult includes, from your own policies, and books the visit.
For med spas and multi-location clinics, we often add review requests and social posts once the basics run smoothly. Every reply and every post waits for your approval.
Clinical judgement, the patient relationship and the final say. The assistant books, reminds, answers routine questions and drafts; your clinicians and front desk decide. Anything about symptoms, medication or aftercare goes to a person. Patient records stay in your practice software, and messages carry only what a reminder needs.
We already know your industry. Tell us your team size, where the week leaks and where your work lives.
Question 1 of 5
Estimated time back
An estimate, not a promise — based on typical volumes for a team your size, less 20% for overlap and ramp-up. Your audit measures the real numbers.
Last updated October 7, 2026
No. We build around the software you already use. Cliniko and Mindbody publish APIs, while Jane and some dental systems open theirs only to approved partners, so we confirm the safest route on the first call. Where the assistant can’t write a booking directly, it sends each change to your front desk to confirm.
No. It handles bookings, reminders, directions, billing and policy questions. Questions about symptoms, medication or aftercare reach your team as a flagged message, and anything urgent is transferred to a person right away.
Yes. It works through patients who are due or overdue, offers real openings by text or email and books the replies into your schedule. Recall messages go only to patients who agreed to hear from you, and anyone can opt out with one reply.
Yes. The intake form goes out with the booking confirmation, and answers are checked for missing fields before the visit. Completed forms reach your front desk to review and file in the chart, so the AI never acts on clinical information.
Yes. One shoot or treatment-day video becomes a month of captioned posts, scheduled after you approve them. Before-and-after photos and client stories are used only with written consent, and we draft with the advertising rules for your regulated staff in mind.
It depends on appointment volume, locations and how your practice software connects. We scope it on a short call and give you a fixed build price and a clear monthly running cost before anything is built.
In 20 minutes we’ll show you how it gets handled, and whether it’s worth doing. If it isn’t, we’ll say so.
Free · 20 minutes · You talk to Syed · Prefer email? muhammad@sadaat.ca